If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first. From the side panel, the quantity, price, and description can be customized for the current invoice. When a product/service is selected, the product details are pulled in the Add line item modal in the side panel.
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To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. The +Product/Service button presents a list of all active products available for invoicing. If you have opted out of ‘Automatic updates’ on your Neat device (an option available from February 2021 release), you will become responsible for manually upgrading all your Neat devices using the Zoom Room administrator portal.
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Although, please note that the ‘preview’ channel software should be used for testing purposes only and not for wider production use. Key metrics on the submissions by clients and any delays. By current released software, we mean software available through both ‘stable’ and ‘preview’ channels.Neat will provide support for Neat devices running current released software version and the previous released software version.